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Returns & Exchanges

What happens if my product arrives damaged?

What happens if my product arrives damaged?

Immediately lodge a refund/return requests.

How do I return or exchange a gift?

Returns can only be effected by the one that initiated the purchase.

How and when will I be refunded?

You have 14 days after receipt of your order within which to lodge a complaint and or return your order back to us should you not be satisfied or should there be a damage in your order. Your refund will be sent to the payment method to which you used to make your order. Kindly read our broader Returns, Exchange and Refund Policy for further information

Shipping & Delivery

How do I track my order?

How do I track my order?

You will find a link on our webpages that states “Track Your Order” . Follow that link and provide your order number to see a live update of the whereabouts of your order. Alternatively, an automated email will be sent to you every time there is a shift or progress in your order.

What packaging will my order come in?

We care about our environment and try as much as we can to minimize waste. Your order will come beautifully packaged with its contents fully secured.

How long will my order take to arrive?

Delivery takes 2 to 3 working days. In exceptional circumstances, Our customer service team will contact you to let you be aware of any delays or setbacks.

Still need more help? Contact Us.

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